This Privacy Notice is valid for all websites hosted by A2holidays and its subsidiaries the A2holidays App and the A2holidays Newsletter (collectively "Services").
In this Privacy Notice we provide information about the processing of personal data while using our Services. Personal data is any data that can be used to identify you. The protection of your personal data is very important to us. All data are encrypted. If you have any questions or would like more information about privacy at A2holidays, please contact a2holidays.com@gmail.com with the subject ‘Privacy Query’.
Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Notice. We will make changes to this Privacy Notice regularly and we ask that you keep yourself informed of its contents.
1. Party responsible for data processing
The controller of the personal data we process is A2 holidays, Veeranhajibuilding, Near Akshaya centre,Opposite Post Office, RS Road Chalakudy - 680307 E-mail: a2holidays.com@gmail.com .
2. Data protection officer point of contact
You can reach our data protection person at a2holidays.com@gmail.com with the subject ‘Privacy Query’.
3. Your rights
You have the following rights with respect to your personal data:
You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.
Data protection law gives you the right to object at any time for reasons arising out of your particular situation against the processing of personal data relating to you when your data is processed. This also applies to profiling. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing aids the enforcing, exercising, or defending of legal claims.
If we process your personal data for the purpose of direct you have the right to object at any time to the processing of your personal data for the purpose of direct marketing; this also applies to profiling, insofar as it is associated with direct marketing.
If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.
You also have the right to complain to a relevant data protection supervisory authority about our processing of your personal data.
4. The processing of personal data when using the Services
We process your personal data using the legitimate interest’s legal basis, except in specific circumstances where you provide consent or where the processing is necessary for a contract that you have with us or where you have asked us to take specific steps prior to entering into a contract. We apply appropriate safeguards to protect your privacy and we process your personal data for the following purposes:
- Helping you find your ideal hotel.
- Providing you with customised and more relevant hotel search results.
- Providing, securing, maintaining and improving our Services for our users.
- Developing new products and features related to hotel search and travel.
- Enabling you to access new travel services such as car rental, activities, flights, travel packages, etc powered by third-party service providers.
- Understanding how users use our Services so that we can improve the performance and provide better services to our users.
- Direct marketing to users of our services about our Services or related services.
- Advertising conducted by us and third parties on our Services and on the websites of third parties.
- User research that improves users’ experience of our Services and improves our Services.
- Assisting you with making hotel reservations.
When you use our Services, we process these types of personal data:
- Personal Identifying information such as your name, addresses, telephone numbers, or email addresses.
- Personal details such as age, sex, date of birth.
- Electronic identification data such as IP addresses, cookies, connection moments, device ID’s mobile advertising identifiers, date and time of the inquiry, time, request contents, (concrete page), access status/HTTP status code, amount of data transferred, website receiving the request, browser software and version, operating system and its interface, and language.
- Data that your browser or device makes available.
- Electronic localization data such as GPS data and locational data.
- Financial identification data such as credit or debit card numbers.
- Data about your interaction with our Services, including the details inputted by you when you conduct a search using our Services.
- Data relating to the accommodation reservations that you make, such as hotel, dates, and price.
- Security details such as passwords related to our Services.
- When you use our Services and click a link to an accommodation offer that is listed on our Services, the online booking site making that offer may send us personal data relating to any subsequent booking or reservation that you make on the online booking site.
When you use our Services, we may share your personal data with the following categories of recipients:
- Our wholly-owned subsidiaries.
- Third-party service providers who provide data processing services for us, such as- hosting and storage providers, customer service providers, communications providers, security and fraud prevention providers, credit card and payment providers, analytics, advertising, and marketing providers. These providers are under contractual obligations to not share your personal data with anyone else and to not use your data for any other purpose.
- Third-party service providers who provide services to us that are independent data controllers, such as security and fraud prevention services and advertising and marketing providers.
- business partners or affiliates that we may jointly offer products or services with. These will be services offered through our Services in conjunction with other third parties.
- Third-party travel suppliers such as hotels, airlines, car rental, insurance, property owners, travel guides or activity providers.
- Law Enforcement Authorities. To prevent, detect and prosecute illegal activities, threats to state or public security and to prevent threats to people’s lives.
- As part of a corporate transaction such as a merger, divesture, consolidation, or asset sale.
5. Contact by e-mail or contact form
When you contact us by e-mail or through a contact form, we will store the data you provide (your e-mail address, possibly your name and telephone number) so we can answer your questions. Insofar as we use our contact form to request entries that are not required for contacting you, we have always marked these as optional. This information serves to substantiate your inquiry and improve the handling of your request. Your message may be linked to various actions taken by you on the A2holidays website. Information collected will be solely used to provide you with support relating to your booking and better understand your feedback. A statement of this information is expressly provided on a voluntary basis and with your consent, art. 6 par. 1a GDPR. As far as this concerns information about communication channels (such as your e-mail address or telephone number), you also agree that we may also, where appropriate, contact you via this communication channel to answer your request. You may of course revoke this consent for the future at any time.
We delete the data that arises in this context after saving is no longer required, or limit the processing if there are statutory retention requirements.
6. Specific functions of the Services
You can create an A2holidays user account. If you create an A2holidays user account you will receive personal, password-protected access and can view and manage the data you have stored in your account. A2holidays user account creation is voluntary but may be required to fully use the functionality of some of our Services.
You can manage, modify and delete all information in your A2holidays user account.
If you use Hotel Manager you will receive a personal, password-protected account and you can view and manage the data that is stored in that account. Hoteliers who have a A2holidays Hotel Manager / Admin account may be contacted by telephone and be informed about new or additional features of the tool.
When you use the A2holidays Booking functionality, you can choose to create a A2holidays user account and store the personal data that you provide to us to allow you to use this personal data at a later stage when booking other hotels to make the booking process easier for you. When you decide to make a reservation with a hotel, we will send the personal data required for the reservation to the hotel so that the hotel can process your reservation.
If our Services link you to other websites or Apps, those newly opened links do not operate under this Privacy Notice. You should examine the privacy policies posted on those other websites or Apps to understand their procedures for collecting, using, and disclosing personal information.
7. Facebook Connect
We offer you the option of enrolling and signing in through your Facebook account. If you enroll via Facebook, Facebook will ask you for your permission to release certain data in your Facebook account to us. This may include your first name, last name, and e-mail address so your identity and gender can be verified, as well as general location, a link to your Facebook profile, your time zone, your date of birth, your profile picture, your “Like” information, and your friends’ list.
This data will be collected by Facebook and transmitted to us. You can control the information that we receive from Facebook through the privacy settings in your Facebook account.
This data will be used to establish, provide, and personalize your account.
If you enroll with us through Facebook, your account will automatically be connected to your Facebook account and information about your activities on our website, if applicable, will be shared on Facebook and published on your timeline and news feed.
8. Use of cookies
Cookies will be stored on your device during the use of our website. Cookies are small text files that are stored on your hard drive assigned to the browser you use, and through which the place where the cookie is set accrues certain information. They serve to make the website more user-friendly and efficient overall. We also use cookies to be able to identify you in subsequent visits.
This website uses the following types of cookies, whose extent and function are explained in the following:
These cookies are automatically deleted when you close your browser. This includes session cookies in particular. These save a “session ID” with which different requests from your browser can be assigned to the joint session. This allows your device to be recognized again when you return to our website. Session cookies are deleted when you log out or close your browser.
These cookies are automatically deleted after a set duration that can vary depending on the cookie. You can delete cookies in your browser security settings at any time.
Flash cookies used are not collected through your browser but through your Flash plug-in. In addition, we use HTML5 storage objects that are stored on your terminal. These objects save the necessary data independent of the browser you use and have no automatic expiration date. You can prevent the use of HTML5 storage objects by setting your browser to private mode. We also recommend that you manually delete your cookies and browser history on a regular basis.
You can configure your browser and App settings as you wish and, for example, decline to accept third-party or all cookies. Please note that you may not be able to use all the website’s functions in this case.
The storage periods for cookies vary and are can be accessed by via your browser.
9. Analysis
We use various services to analyse user interactions with our Services such as how many users visit our Services, which information is requested the most, and how users interact with our Services. The data that we collect includes referrer websites, which subpages on our Services are accessed and how often, and the length of time for which a page is viewed. This helps us to improve users’ experience of our Services and improve our Services. Pseudonymized data is used.
This website uses Google Analytics, a web analysis service of Google Inc. This use covers the Universal Analytics operating mode. This makes it possible to assign data, sessions, and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices.
Google Analytics uses cookies that allow your use of the website to be analyzed. The information generated by the cookie through your use of this website is generally transmitted to a Google server in the USA and stored there. The IP address transmitted from your browser in the context of Google Analytics will not be conflated with other Google data. Google will use this information in this website operator’s order to evaluate your use of the website so that reports about website activity can be compiled and other services connected to the website and internet use can be rendered for the website operator. Our legitimate interest in data processing is also for these purposes. The data sent by us and connected to cookies, user information (such as user ID), and promotional IDs are deleted after 14 months after the last use of our services. Data whose storage period has expired is automatically deleted once a month.
You can prevent cookies from being stored through the relevant setting in your browser software; however, please note that if you do so, not all functions of the website may be able to be used to their full extent.
10. Advertising
Our advertising partners and we use your personal data to conduct personalised and non-personalised advertising on our Services, social media services and on third party websites for our products and the products of third parties. We use cookies, other technologies and online advertising exchanges and advertising networks to do this. When you consent to the use of advertising and marketing cookies, we share details of your interactions with our Services with our advertising partners so that they can use this to perform personalized advertising. If you do not consent to the use of advertising and marketing cookies, you may still be shown advertising from third parties when you use our Services, however, this advertising will not be personalized.
Alternatively, you can prevent cookies from being set in your browser and App settings, or by not consenting to the use of marketing and advertising cookies.
We place Google AdWords display advertisements and use Google conversion tracking for the purposes of personalized online ads based on interests and location.
Advertisements are displayed based on search requests on websites in the Google ad network.
When a user clicks on an ad, Google places a cookie on the user’s device. For more information on the cookie technology used, please see Google’s statements on website statistics and their data privacy policy.
With the use of this technology, Google, and we as their customer, receive the information that a user has clicked on an ad and was redirected to our websites. The information acquired this way is solely used for statistical analysis related to ad optimization. We do not receive any information that would allow us to personally identify a visitor. The statistics provided to us by Google include the total number of users who have clicked on one of our ads and, where applicable, whether they were redirected to a page on our website that has a conversation tag. These statistics allow us to track which search terms most often lead to our ads receiving clicks, and which ads lead to the user contacting us via the contact form.
If you do not want this, you can prevent the storage of the cookies required for this technology by, for example, using the settings in your browser or your App. Should you do so, your visit will not be incorporated into user statistics.
You also have the option to choose the types of Google ads or deactivate interest-based ads on Google through ad settings. Alternatively, you can deactivate third-party use of cookies by using the Network Advertising Initiative’s opt-out tool.
We use the dynamic remarketing function of Google AdWords on our website. This technology allows us to place automatically generated ads oriented towards target groups after you visit our website. Ads are oriented towards products and services that you clicked on during your last visit to our website.
Google uses cookies to generate interest-based ads. In this process, Google typically stores information such as your web request, IP address, browser type, browser language, and the date and time of your request. This information only serves the purpose of mapping the web browser to a specific device. It cannot be used to identify an individual.
If you do not want to receive user-based advertising from Google, you can disable the placement of ads by using Google’s ad settings.
For more information about how Google cookies are used, please refer to Google’s privacy statement.
11. Data security
We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.
12. Data Storage
We retain your personal data for as long as it is required for you to use our Services, to provide our Services to you, to comply with laws. We will anonymise and/or aggregate your data if we intend to use it for analytical statistical purposes over longer periods.
13. Do-Not-Track Signals and Similar Mechanisms
We do not act in response to these signals because there is no standard in place.
